Prof. Inegbedion addressing desk officers
The Director,聽Directorate of聽Quality Assurance, Prof. Juliet Inegbedion,聽has called on the聽various Desk Officers at the directorate聽to strive towards ensuring that the quality of service offered by the university is top notch.
She said the directorate focuses on compliance and, therefore, is聽looking for ways to improve on the university鈥檚 activities.
The Inegbedion made this call at the maiden regular meeting of the Directorate of Quality Assurance with the newly-installed Quality Assurance Desk Officers from the faculties, directorates and units, which was held on Monday, July 17, 2023, at the university headquarters, Abuja.
According to聽her,聽鈥渨e have a product that we are marketing and selling,聽which is quality in open and distance learning and our target market is the prospective and existing students. The only way to measure the quality of what we are providing is through our products which are our graduates.鈥
She noted that fitness for purpose and fitness of purpose are keywords to look at when considering quality, therefore,聽everything done in NOUN must be in accordance with the mission and vision of the university.
Looking at the university vision,聽Inegbedion said, 鈥渢here are two basic areas that we聽are聽concerned with, which are access and quality.聽While with the mission of the university, we are focused on functional, cost-effective and long-life learning.
鈥淭herefore,聽as quality assurance officers, our driving force is our mission and vision, and we must work towards achieving them.鈥
Speaking on the duties of the officers, she said their specific roles include communicating the university quality policies, processes and procedures聽to all staff in the faculties, directorates, units and study centres.
Desk officers should be working with their directors, heads of units and deans to develop and present the standard operating procedures to the quality assurance directorate for approval, monitoring,聽compliance of SOPs in their various units, directorates and faculties and identifying gaps and challenges limiting improvement in SOPs, she said.