As part of its efforts in providing seamless service delivery, resolving challenges bedevilling students, the 水果派 of Nigeria (NOUN) has trained about 25 staff selected as e-ticketing desk officers and managers to handle students’ various complaints within 24hours.

The 2-day training workshop held between 5th – 6th May, 2022, at the university headquarters in Abuja, was organised by the office of the Deputy Vice-Chancellor, Technology, Innovation and Research (DVC-TIR), Prof.Monioluwa Olaniyi.

The e-ticketing training workshop brings forth fulfilment of promise by the Vice-Chancellor (VC), Prof. Olufemi Peters in his address during the 21st Matriculation of the university. “Our registration process is being simplified further, a ticketing system is being developed to attend to your requests for information and complaints鈥欌��, it stated.

Speaking at the official opening ceremony of the 2-day training workshop, the VC, stated that the e-ticketing system is to ensure that the students have a wonderful experience as they go through NOUN. “My prayer is that with launching of these systems, the complaints, responses and challenges of our students are resolved.

鈥樷�橳he reason we are adopting the e-ticketing system is to make sure that our students have a very wonderful experience as they go through NOUN鈥欌��, he said.

According to Peters, the main benefit of adopting the system is to make sure we resolve student鈥檚 challenges, because if they are not satisfied, they will not come to us, we want them to realise that ODL is a fantastic way of delivering lectures, receiving lectures and earning degrees.

Also for the students to boldly say that NOUN resolves academic challenges within 24hours.

鈥樷�橧t鈥檚 a mechanism to tackle any complaint that our students have, which we simply refer as quality assurance in the university,” he said.

The VC implored the managers and desk officers for the e-ticketing to take their responsibilities seriously to make sure that the students have a very wonderful experience as they go through NOUN.

He further commended the DVC-TIR for his passion, Director ICT, whose job has been to provide the backbone to use in putting up the system, among others.

In her opening speech, the DVC-TIR, while congratulating the VC said this is the first of its kind in the annals of the university, “we cannot but commend the efforts of our visionary VC and as well congratulate him for this great achievement,” she said.

鈥樷�橧 call it great achievement because it signals the commencement of a holistic approach to the resolution of challenges that bedevil our system, sometimes ,we may even imagine it as a hydra headed monster, seeing unresolvable mammoth challenges and a barrage of complaints from students, alumni and visitors ,which transverse all aspects our service delivery鈥� 鈥檚he said.

According to Prof.Olaniyi, the e-ticketing is innovative and simply a way to deploy our operational tool to solve problems which has dented the reputation and impaired the university visibility by others in time past.

She further appeal to all participants to participate fully in the sessions and make success out of the system as this is the first stage of the workshop, 鈥榃e will be having a session for study centre desk officers and another one solely for managers, she added.

The DVC-TIR also thanked the VC for the opportunity given to the team and believing in the team.

Speaking earlier on the general overview of e-ticketing, the deputy director Management and Information Services (MIS), Mr Sule Onu said the e- ticketing is query resolution system for enquiry that enables students to talk directly with agents and officers of the university whose main responsibility is to follow up with issues that are been raised by the students, sort for resolutions and give appropriate feedbacks to the students.

According to Onu, the system is made up of multiple level users, which include; the agent, supervisors and custom users.

The beauty of e-ticketing, he said, is that the student is seeing who is responding to what聽he /she has raised and this is simply service monitoring and evaluation system.

Concept behind e-ticketing he said, is that any of the major service delivery system that is been deployed will be integrated, as the scope is limitless,we聽 will continue to integrate as to give our students a seamless mode of operation ,and from there we hope they will be able to market the system on our behalf, he added.

In his closing remarks remarks, the director MIS, Dr.Alhassan Mukthar, while thanking the VC for his initiative, effort, guide and active response said the system is a great opportunity for the students to clearly express their views and communicate.

The high point of the training workshop is that the VC graciously provided 25 laptop computers for agents, supervisors and custom users

The second edition of this year’s ‘Iftar Night Out’ at the Gombe Study Centre has turned out to be a huge success in the sense that it was a reflection of the unity and harmony that exists among staff at the centre.

The Iftar dinner held on the 27th day of the Ramadan fast was coordinated by Dr. Adamu Bappah, Director, Gombe Study Centre.

In an opening address, the Centre Director welcomed all Staff to the interfaith iftar night and stated that Ramadan is one of the most important months of the Islamic Calendar.

“It’s a time when friends, family and communities come together to strengthen bonds of friendship and unity.

“By participating in this very act of unity as a Centre, we have deepened our understanding of our faith and other’s in a bid to understand each other’s cultures and traditions as one big family,” he said.

He enjoined all Staff to take a minute and pray for the progress of Staff, the Centre, NOUN and the Country at large.

He thanked everyone who took out time to make it.

The Iftar dinner ended up on a good note with cheers, photoshoot sprees and well wishes as Staff munched in on a variety of edible delicacies.

An External Examination Monitoring Officer, Dr. Ernest Ugbeijeh, has visited the聽 Bauchi, Azare and Bogoro Study Centres, where he commended the process and the orderly conduct of the ongoing 2022_1 POP examinations.

While at the Bauchi Study Centre,聽 Ugbeijeh was given a tour of the facility by the centre director Engr. Dr. Buba Shani, which afforded the visitor the opportunity to inspect facilities at the study centre.

Ugbeijeh, who is the Dean, Faucalty of Law, National Open university of Nigeria (NOUN), later monitored the exercise and expressed satisfaction at the professionalism of the staff in the conduct of the exercise and encouraged them to maintain the tempo.

He admonished the staff of the centre to be committed to their duties, and urged them to ensure that the study centre and NOUN at large are taken to enviable heights as well as to portray a positive light of the university in the community.

The visitor commended the centre director for the transformation witnessed at the Study Centre and encouraged him to keep it up.

When proceeded to Azare community Study Centre, Ugbejeh witnessed excellent conduct of examination under a clean and conducive聽 environment.

The dean, after monitoring the conduct of 8:00 session, he was later taken round for faciltity tour by the centre director Mr. Bulama Samson Mshelia

At the Bogoro Study Centre, the centre director, Professor Madugu Yalams, who received Dr. Ugbejeh, expressed his the delight for the visit and took him around the examination hall for proper monitoring and facility tour of the centre.

The dean expressed his appreciation on the聽 smooth conduct of the exercise, describing the process as very smooth well organised and excellent

The visiting examination monitoring officer showed his satisfaction with the activities at the three study centres and commended the centre directors and their staff for ensuring a hitch-free and seamless exercise.

All the three study centre directors have explained to the visitor聽 their experiences in this round of examination and applauded the Directorate of Examination and Assessment (DEA) for the quick and timely delivery of exam questions.

The Deputy Vice-Chancellor, Administration, 水果派 of Nigeria (NOUN), Prof. Issac Butswat, has on Thursday, April 28, 2022, visited the McCarthy Study Centre where he monitored the conduct and administration of the on going 2022_1 POP examinations.

The DVC was warmly received by the centre director, Prof. Rotimi Ogidan with other staff at the centre who took him round to monitor the on-going examination.

Butswat during the inspection was delighted to see the smooth arrangements of the halls, the atmosphere, and the conduct of the staff during invigilation.

He further expressed his satisfaction and commended the director and staff for their efforts in making sure the examination was hitch-free.

Meanwhile, the DVC, before leaving the centre, worked on the Monitoring and Evaluation instruments form for the POP examination.

The Directorate of Staff Training and Development聽(NOUN),聽in collaboration with Sages and Scribes Consultants,聽has organised a training workshop for a selected number of senior staff of the university.

The training,聽which held at the NOUN Abuja Model Study Centre,聽was aimed at helping the participants navigate through the realities of the present-day generation of students; known as the 鈥淕en Z.鈥�

With the theme:鈥淧ersonal Mastery & Life Management,鈥漷he 3-day training also harped on the importance of learning new methods of communication in order to make their work more effective.

Present at the opening ceremony to declare the workshop open was the Vice-Chancellor NOUN,聽Prof. Olufemi Peters,聽who admonished the senior staff to be open towards undergoing a different kind of training from the ones聽they have been used to.

He stated that when the proposal came for the training, he willingly approved it because he had heard a lot about the facilitators and how current they are in executing their workshops.

The Vice-Chancellor emphasised on the importance of familiarising with the current trends of things especially with the emergence of social media and the internet and how relevant it is to the present-day system of education.

The Director, Staff Training and Development, Mrs. Margaret Borro,聽聽assured the participants that they were going to be experiencing a different kind of training which would impact their lives both personally and professionally.

The Head Facilitator, Sages and Scribes Consultants,聽Adelowo Adesina,聽who commenced the training by singing nursery rhymes as a way to break the ice, stated that for anyone to move forward with the right way of thinking, it was important to remember where life begun as a human being.

He asked the participants to ask themselves who they were asides their positions and ranks.

Adesina advised聽them to ask themselves about their character strengths and weaknesses and about their flaws.

He stated that he was doing this as a form of reflection in order for them to be more open to receiving the information he was going to disseminate.

The training was attended by Deans of the various faculties, Directors of different departments and Deputy Registrars of the university.

The deputy director, Exams and Assessment, 水果派 of Nigeria (NOUN), Dr. Adeyemi Adedapo, has urged the Directorate of Physical Development, Works and Services (DPDW&S) to work at improving installations and general infrastructure at Benin Study Centre of the university to enhance service delivery.

Adedapo made the call last week as he visited Benin Study Centre for exams monitoring and facility inspection of the centre.

The deputy director, who expressed satisfaction at the wholesome behaviour of students at the centre and the professional manner in which management of the centre was handling the administration of the exams, observed that ventilation was very poor in the exams halls as the fans and air conditioners were not functional.

鈥淭he students behaved very maturely and I was satisfied by the way the centre director, Prof. Olubiyi Adewale, marshaled his staff to handle the exams competently; but the fans and the air conditioners were not working,鈥� Adedapo said.

He added that he has interacted with the desk officer of the DPDW&S and hoped that the directorate would do something about those fixtures and installations, including the computer systems in the e-exams halls, before the commencement of the e-exams.

Adedapo also promised to brief his principal, the director, Exams and Assessment, Prof. Olugbenga Ojo, on the state of the exams server at the centre which he observed had some issues.